Website Support Plan

Flexible, expert support – when you need it.

Our Website Support Plan gives you a trusted partner in your corner – ready to help with updates, improvements, or simply answering those “can you just…” questions as they come up.

It’s designed for busy store owners who want to stay hands-off while knowing their site is in good shape. We keep things simple, practical, and focused on your goals – without tying you into unnecessary extras.

Included each month:

• Priority support via email
• Minor content updates (e.g. text, image or link changes)
• Quarterly virtual check-ins to review site performance
• Optional Google Analytics report (on request)
• Up to 4 hours of support time – use it, or don’t

You stay in control. We stay in touch. And your store keeps running smoothly, month after month.

How the Website Support Plan works.

• Billed monthly with a 12-month commitment – auto-renews each year
• Fair use policy: up to 4 hours/month, non-cumulative
• Support is handled by email or WhatsApp – response time typically 1–2 working days
• We'll invite you to a virtual check-in every 3 months
• To cancel, provide 30 days’ notice before your renewal date

This plan covers day-to-day support and light-touch updates. Larger changes or technical work will be scoped and quoted separately if needed.

Hosting and Shopify platform fees are not included – these remain your responsibility and are paid directly to Shopify or other providers. See Terms & Conditions